Privacy Policy

 

Aqua Aura Exterior Cleaning & Maintenance

Last Updated: 30.11.2025

 

At Aqua Aura Exterior Cleaning & Maintenance, I am committed to protecting your privacy and ensuring that your personal information is handled safely and responsibly. This Privacy Policy explains what information I collect, how I use it, and your rights as a customer.

 

 

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1. Information I Collect

 

I may collect the following types of information:

 

Personal Information

 

Name

 

Address

 

Phone number

 

Email address

 

 

Service Information

 

Details about the property or area requiring cleaning or maintenance

 

Notes regarding service preferences or previous work carried out

 

 

Payment Information

 

Payment details may be processed through trusted third-party providers (I do not store card details myself)

 

 

Communication Records

 

Messages, enquiries, quotes, and service requests sent through forms, email, social media, or messaging apps

 

 

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2. How I Use Your Information

 

Your information may be used for the following:

 

To provide and manage the services you have requested

 

To communicate regarding bookings, reminders, updates, and quotes

 

To create invoices and manage payments

 

To improve services and customer experience

 

To keep internal records of work completed

 

 

 

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3. How I Protect Your Information

 

I take your privacy seriously and use appropriate measures to keep your information safe:

 

Your information is stored securely

 

Access is limited only to what is necessary

 

I do not sell or share your information with third parties except for payment processors or when legally required

 

 

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4. Sharing Your Information

 

I may share your information only when:

 

Processing payments via a secure, trusted third-party provider

 

Legally required to do so (e.g., for tax or regulatory purposes)

 

 

I will never sell your information to marketing companies.

 

 

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5. Cookies and Online Data (If Applicable)

 

If you contact me through my website, some basic data may be collected automatically such as:

 

Device type

 

General location (city/region)

 

Pages viewed

 

Time spent on the site

 

 

This helps improve website performance. You can disable cookies in your browser settings.

 

 

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6. Your Rights

 

You have the right to:

 

Request a copy of the information I hold about you

 

Ask for corrections to inaccurate information

 

Request deletion of your information where appropriate

 

Withdraw consent to communications at any time

 

 

I will respond to all requests within a reasonable timeframe.

 

 

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7. Contact Information

 

If you have any questions about this Privacy Policy or how your data is used, you can contact me at:

 

Aqua Aura Exterior Cleaning & Maintenance

Email: aquaauraenquiries@outlook.com

Phone: 07538 118166

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